Lee Flowers, Jr.

2176 Lake Silver Rd

Crestview, Florida 32536

(Alt. 600 Colby Ct, Altamonte Springs)

E-mail: lflow_@hotmail.com

Mobile: 850-586-0361

Windows System Administrator

WORK EXPERIENCE

Craig Technologies Inc., Air Training and Rehearsal Support II (ATARS II), 8/2010 – Present

Secret Clearance (Active)

DOD 8570 Certified

CompTIA Security+ CE Certified

As a sub-contractor and system administrator for Lockheed Martin (LM) ATARS II, I oversee the local

area network (LAN) at Hurlburt Field AFB, FL (commercial side/resource domain for LM). Duties

included:

-Ensure 24/7 reliability of systems to support training, development and management capabilities to

support the ATARS II contract.

-Backup and recovery for network and data resources (Symantec Backup Exec 2010) w\LTO3 tape

libraries; misc. file recovery utilities

-ATARS II’s Oracle Virtual Desktop Infrastructure (Oracle VDI) environment

-Microsoft Windows security updates and patches with Windows Server Update Services (WSUS); Group

Policy management for third-party software patches and scripting (WMIC, batch and PowerShell)

-Weekly assessments for vulnerabilities (Foundstone)

-Microsoft Baseline System Analyzer

-Beyond Trust Retina

-Desktop and server hardware configuration, documentation and improvement strategies

-Install and configure assorted software packages including but not limited to MS Office, STORM,

Autodesk, and Adobe products.

-Provide general technical support/helpdesk duties for the end user (failed hardware, network share

permissions, etc),

-Backup support for the site’s learning center (LMS) and classrooms to ensure productivity and availability.

-User and computer account management through Active Directory

-NOS: Windows Server 2003 R2/2008 R2 and Solaris 10

-Exchange 2007 administration and end user support (Office 2007/2010)

-SharePoint administration (front and back-end support)

-SQL Server Management Studio 2005 and 2008 R2 database administration

-Helpdesk software: Numara Track-It! and SolarWinds Web Help Desk

-Backup support for the UNIX administrator (Classified network)

L-3 STRATIS, Help Desk Specialist I/II, 7/2009 – 8/2010

Provide support for federal employees, contractors and users across the enterprise for first call resolutions.

Non-resolvable incidents are assigned to the appropriate support group for further assistance. Incidents

were tracked using BMC Remedy Service Desk; web instance or desktop client.

Troubleshooting tools and methods:

-Remote access: IDE (Integrated Digital Environment) RDP, SMS, UltraVNC, Bomgar and Citrix (rarely

used).

-Intranet/Extranet user management: account creation, email forwarding, enabling/disabling user access,

password resets within Active Directory

-RSA SecurID management-VPN access, token assignment/removal and troubleshooting login errors

associated with the RSA device

-System administration: user rights provisioning- security group management, file share permissions, temp.

admin. rights, enabling/disabling system services, PointSec One-Time Access

-General desktop support for assistance, such as printer installs/troubleshooting, desktop settings

reconfiguration, MS Office, IE support and any other request to prevent work stoppage. Password resets:

Windows domain, SAP, Lotus Notes, Costpoint and portal resets.

Clearwire, L1 Tech Support, 2/2009 – 5/2009

Customer service tech for Clearwire subscribers within a call center environment.

Networking: assisting customers obtain a clear line of sight so modem and nearest base tower will properly

interact. Also responsible for home or office network set-up; connecting PC/laptop, router and modem

(including ATA routers for VOIP customers).

Network analysis: modem-to-base tower diagnostics using proprietary software (signal strength,

interference levels, and modulation) both real-time and historic. Further diagnosis using the customer’s

system device manager, command prompts and modem LED indicators. Also, customer interaction; getting

the end-user involved and asking open ended questions to better understand problem source and providing

solutions to mitigate any errors and increase their productivity.

For Microsoft Windows platforms:

Anti-virus and spyware setup/clean up, Clearwire Security Suite (CSS)

Browser optimization for Internet Explorer and FireFox

Basic email client setup (POP/IMAP)

Desktop/laptop hardware walk-thru for driver install/uninstall solutions

Customer coaching-educating customers on our products, services and non-Clearwire related products,

services and current trends in technology, simplified, so they will have a safe and enjoyable experience on

the Web.

Customer account maintenance: service reactivation (limited authority), billing information and service

address maintenance, modem provisioning per SLA, equipment swaps/exchanges and clear documentation

for every call and/or ticket escalation.

Provided exceptional customer service; a total of 4 call assessments, with a scoring table of 0-100 (0=fail,

100=pass). Lowest score: 85/100, highest 100/100+1.

EDUCATION

CompTIA Security + CE, 9/2013

DOD 8570 Certified, 9/2013

University of West Florida, 1/2004 - 5/2007

Interdisciplinary Humanities, BA

-Environmental Humanities

-Communication Arts

-English

Okaloosa-Walton Community College, 8/1999 -12/2003

General Humanities, AA

Niceville Senior High School, Class of 1999

High School Diploma

SKILLS / INTERESTS / MISC

HTML/Web design/WYSIWYG (www.artisan-gallery.org)

Mobile technology (BlackBerry 10 OS, Apple iOS and Android)

Ubuntu Linux 12.01

Raspberry Pi

Social Networking: BlackBerry Channel and SoundCloud

Favorite app types: productivity and content creation

ADDITIONAL INFO

Interdisciplinary Humanities, BA Degree

The Environmental Humanities consist of a broad range of study (from Environmental Law to Geography

of the Middle East). The many courses have complimented my interest and knowledge in the sustainability

of the environment, industrial and consumer impact on the environment. Interdisciplinary studies granted

me the freedom to substitute six communication art credits for English credits, such as Writing for Public

Relations and Newspaper Reporting.

Community Service

Community service has been an integral part of my life since early childhood. In high school I volunteered

with the Okaloosa (County) Health Department. This opportunity led to my participation of Niceville High

School’s first Peer Mediation group and after school program at a local church during my first year college.

I’m not currently active in any programs, as I’m focusing on individual startups and projects.

Work History

I’ve worked for the Timberland Retail Company as a sales associate for over 4 years. These years have

developed interpersonal skills with Timberland’s stakeholders (customers, co-workers and vendors),

leadership skills and proficiency working alone and working within a team atmosphere. One of my greatest

successes was winning a Dell laptop computer for generating in-store and E-Comm sales of over $63,000.

$25,000 was the target for winning this prize and I was third in the entire company for this contest. I

recently received a “Passion Award” from the founder/CEO and COO of Craig Technologies for my efforts

in supporting the Prime and government customers on the ATARS II program. In 2010, I started as a

“Computer Systems Analyst”

Timberland Company, 8/2003 - 5/2008

Stock procedures: Receiving, transferring and processing shipment, field procedures for in-store handling

of damaged and defective merchandise, lost prevention and known thefts. Exercising time management,

while working under minimal supervision in stock area, was also required for the success of the store.

Sales Associate: Being positive and offering customer service (top priority) to meet the needs and wants of

each customer, to meet and exceed numbers (sales goals and UPT’s), before, during and at POS.

Responsibility for maintaining sales floor, i.e. clear appearance, full stock of merchandise and exercising

Timberland's core values (Humanity, Humility, Integrity and Excellence).

Correctional Services Corporations (CSC), 9/2003 - 11/2003

Youth counselor I: Work as a positive role model for youth within the program. Monitor youth activity,

while maintaining a safe living and work environment for juveniles and staff members.

Red Lobster, 6/2002 - 1/2003

Expediter: A team leader that serves as a link between the kitchen crew and severs. Supervised a team of

3-5 people, making sure each station operated efficiently and kept everyone up-beat under pressure. I was

responsible for food prep and paring for unexpected rushes and peek business hours, while maintaining

efficient service, producing quality entrees.